If there are issues or concerns about the work being done, you can reach the appropriate company in the following ways (you may also find this information on door hangers or temporary signage in your neighborhood):

• Google fiber: (877) 454-6959; submit concern using online form

• AT&T fiber: (877) 245-6660

• Spectrum: (855) 366-7132

Not sure which company is doing the work or have other questions or concerns? Please contact the Town of Garner's Engineering Department at (919) 773-4425.

If there is a suspected gas leak, please call 911 for emergency services and (877) 776-2427 to reach Dominion Energy to report the leak immediately.

If you notice a water leak or sewer back-up shortly after fiber installation, please contact Raleigh Public Utilities (which provides Garner's water and sewer service) at (919) 996-3245.

Public agencies and utility companies are allowed to perform approved work within rights-of-way and easements. Often, it can seem that these companies are on private property since the work might be performed behind the sidewalk or into your yard. In some instances, they may work within a utility easement that can be found on the side or behind your property.

All contractors working within the right-of-way should be issued a permit by either the Town of Garner or the Department of Transportation (NCDOT), depending on which entity maintains the roadway.

Here is an illustration, for informational purposes, that shows where rights-of-way and utility easements are typically located:

If you would like to see your parcel lines, you can visit iMaps, a mapping application provided by the City of Raleigh. Utility easement records can usually be found written in your deed and/or closing documents or by searching Wake County real estate records or the Register of Deeds.

While the recorded map may be able to provide a general width of the rights-of-way for your street, please follow up with a licensed surveyor if you wish to know the exact measurement for how far the right-of-way goes up into your property. This distance may also often be found on a site survey or plot plan for your property.

Since the Town of Garner is not performing this work, we cannot provide a timeline for when the work will be performed in various parts of town.

Companies or their subcontractors typically provide notice of work being performed in the form of a door hanger. You may also see temporary company-branded signage indicating that work is underway or imminent.

Another indicator that construction could be imminent is when you notice different color spraypaint markings or flags in the right-of-way or along the front of yards. These markings indicate the existence of other underground utilities and help to prevent damage to these other utilities during installation of new lines.

Please note that different utility company contractors often do not coordinate their activities or plans for installation. As a result, it is possible that after one company installs its infrastructure and finishes restoring property, another company may come through the same area and begin the same or similar process.

If there are any irrigation lines, buried electric dog fences or similar buried private lines near or in the right-of-way, please be aware that this may impact construction activities. It is helpful indicate the location of these lines to make the contractor aware during construction in order to avoid damages to these items.

• Contractors should not be working on weekends or holidays without permission granted by the Town of Garner.
• Contractors on site should display the company they are working for and the company they are working on behalf of.
• No work shall occur on private property (excluding easements) unless permission is obtained by the property owner, HOA or community management company.